Technical Support Specialist
Needed…
Bay State
Integrated Technology, Inc. is a Lakeville, MA based technology consulting firm
who primarily provides businesses with technology solutions such as Computers,
Project Management, Computer System Design, Network Administration, Database
Administration, Programming, Web Programming, Hosting, Training and Technical
Support. We have been serving
What’s in
it for you?
BSIT currently has challenging
opportunities for one full time Technical Support Specialist. Base pay
will be commensurate with experience.
Our starting range for Technical Support Specialist is 35-45K + Bonuses.
Bonuses can increase the annual pay by 7K or more and are based on individual
productivity. Additional profit
sharing bonuses are also available.
We offer many perks such as weekly / monthly training classes. Education
reimbursement, time and money to attend annually budgeted certification based
training, books, CBT’s, etc. Of
course we also offer the standard benefits package for medical, vacation, sick,
holiday, etc. We reimburse 100% of the cost for taking certification tests. If
you enjoy learning, you will love our environment! For the right people, it is
even possible to get equity stake partnership handed out for time served! If you
fit our profile for a Technical Support Specialist and do not want to wait for
the equity you are welcome to buy into it.
What are we looking
for?
Technical Support
Specialist will
take care of internal infrastructure issues (over 30 servers [physical and
virtual] in house) and assist as needed with remote administration of client
systems and onsite repair and service for clients. 5+ years experience
required!
Team
members are exposed to an energetic, fast moving, demanding and results-oriented
environment. High standards are a must!
The ideal candidate should be a critical thinker, comprehensive
fact-finder and problem solver, and thrive being a major player in a small team
environment. This is a local South Eastern MA position with most local travel to
client sites within a 20 mile radius from Lakeville. Candidates MUST demonstrate that they
can go to a client site and see what needs to be done and then do it without
supervision. 90% of work will be
done on client systems or internal infrastructure. The remaining 10% of the time
will be on Project Management and paperwork.
Personal/Professional Traits/Skills
Required
* Communicate effectively with end users,
management, and peers
* Communicate effectively with client
senior management (CIO, CFO, CEO, VP*)
* Excellent written and oral
communication skills
* Ability to take excellent notes and have
great listening skills
*
Ability to thoroughly document work performed and open
tasks
* Work and thrive in a fast paced
environment
* Work independently with minimal
supervision
* Deal with time critical and industry
specific pressures
* Multi-task and manage multiple
priorities
* Ability to work constructively on a
team (and hold others accountable for their actions)
* Ability to quickly learn new
technologies and procedures through the use of self-study materials and
intuition
* Ability to articulate technical
information clearly and simply to non-technical people
* Ability and willingness to do the
mundane and the challenging – from Margaret can’t print to all the server’s
crashed!
* Willingness to take ownership of tasks and follows through to ensure
complete resolution
* Self-motivated and can be self-directed when necessary
Technical Skills Required
* Setup and manage DNS, DHCP, and WINS
services
* Manage and configure
Win9x/NT/Win2K/XP/Win2K3 security, sharing, patches, and group policies,
etc
* Install Computers / Migrate Data /
Setup Business Apps
* Excellent problem definition and
resolution skills
* Configure and troubleshoot TCP/IP and
deal with connectivity issues
* Diagnose and Fix Trojan / Spyware /
Virus Problems
* Experience and understanding of routers
and firewalls
* Experience and understanding of
Terminal Services and/or Citrix
* Experience and understanding of
wireless networking
* Understanding of relationship between
switches, hubs, patch panels and connecting nodes to a network
* WAN/Router/VPN configuration
experience
Other Understandings/Expectations:
* Basic concept of: If it is not
documented, it did not happen – all work must be
documented
* Understand that this is mostly a client
site based position – Local travel required and many different bosses
* Understand that the success of
individuals is measured by the success of their team
Certifications: Microsoft Certified Systems Engineer
(MCSE), CCNA, PMP, MCSD, MCDBA, CISSP are all helpful
Additional skills/traits considered
assets:
* Exchange 2000/2003/2007
* Cisco experience and/or
certification
* Linux experience
* Training
experience
* Project management experience and
skills
* CRM Integration / Programming
experience
* Navigate and troubleshoot SQL Server
issues
* Programming experience
(Web/VB/VBA/Delphi/C++/C#/ADO/Database)
* DBA experience (SQL
Server)
* College Degree
Benefits package includes:
*
Productivity Bonus Plan
* Training
(books and classes for career progression)
* Mileage
Reimbursement
* Health
Insurance
* Schedule
flexibility when needed.
Minimal telecommuting
No
agencies